Terms & Conditions

Effective Date: January 1, 2025
Last Updated: January 1, 2025

These Terms and Conditions ("Terms") govern your use of the services provided by Scaling Success LLC ("Company," "we," "our," or "us") and your access to our website scalingsuccess.io. By accessing our website or using our services, you agree to be bound by these Terms.

1. Acceptance of Terms

By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not access or use our services.

Related Policies: These Terms work in conjunction with our Privacy Policy, Cookie Policy, and Responsible AI Policy. Please review all applicable policies before using our services.

2. Description of Services

Scaling Success LLC provides business automation and systems integration services, including:

• Business Autopilot Assessment services
• Complete Business Autopilot System implementation
• Ongoing maintenance and optimization services
• Business consulting and automation consulting
• Systems integration and workflow automation

3. Service Agreements and Contracts

Specific terms for individual services will be outlined in separate service agreements or contracts. These Terms serve as the general framework, while specific service terms will take precedence for those particular services.

4. Payment Terms

4.1 Service Fees

Service fees are as follows:

• Business Autopilot Assessment: Starting at $2,500
• Business Autopilot System: $15,000 - $35,000
• Ongoing Maintenance: $2,500/month

4.2 Payment Schedule

Payment terms will be specified in individual service agreements. Generally:

• Assessment services require full payment upfront
• System implementation may require milestone-based payments
• Maintenance services are billed monthly in advance

4.3 Refund Policy and Results Guarantee

Limited 90-Day Results Guarantee: We offer a limited results guarantee for our Business Autopilot System under specific conditions:

Guarantee Conditions:

• Client must be actively participating in all scheduled meetings and implementation sessions
• All team members must complete required training within 30 days of system delivery
• Systems must be used as designed without modification or bypassing
• Client must provide accurate data and follow all recommended procedures
• Client must maintain active communication and respond to requests within 48 hours

Measurable Results Definition:

"Measurable improvement" is defined as a minimum 15% increase in one of the following metrics, as measured from baseline data provided by client:

• Operational efficiency (time savings, process completion rates)
• Cost reduction (labor costs, operational expenses, error reduction)
• Revenue increase (attributable to improved lead conversion or customer retention)

Guarantee Limitations:

• Maximum Additional Work: Limited to 20 additional hours of consultation and support
• Time Limit: Additional work must be completed within 60 days of guarantee claim
• Claim Deadline: Guarantee claims must be submitted in writing within 10 days of the 90-day period expiration
• No Cash Refunds: This guarantee provides additional services only, not monetary refunds
• One-Time Use: Guarantee may only be claimed once per client relationship

Guarantee Exclusions:

This guarantee does not apply if:

• Client fails to meet any of the guarantee conditions listed above
• External factors beyond our control affect business performance (economic conditions, market changes, regulatory changes)
• Client makes significant business changes during the guarantee period (staff reductions, service changes, market pivots)
• Client has outstanding payments or is in breach of this agreement
• Results are affected by client's failure to implement recommended changes or follow best practices

General Refund Policy:

• Assessment Services: No refunds after work has commenced
• System Implementation: No refunds after 14 days from project start date
• Monthly Services: No refunds for partial months; 30-day written notice required for cancellation
• Chargeback Policy: Any chargeback or payment dispute will result in immediate service termination and may result in legal action to recover costs

5. Client Responsibilities

As a client, you agree to:

• Provide accurate and complete information about your business
• Participate actively in the assessment and implementation process
• Provide necessary access to your systems and tools
• Follow recommended best practices and procedures
• Make timely payments as agreed
• Use implemented systems as designed and intended

6. Intellectual Property

6.1 Our Intellectual Property

All content, methodologies, processes, and materials developed by Scaling Success LLC remain our intellectual property, including:

• The Business Autopilot Framework
• Proprietary automation workflows
• System integration methodologies
• Training materials and documentation

6.2 Client Data

You retain ownership of your business data. We will not use your proprietary business information for any purpose other than providing our services to you.

7. Data Protection and Privacy

Data Protection Compliance: We are committed to protecting your personal and business data in accordance with applicable data protection laws, including GDPR, CCPA, and other relevant regulations.

• Data Processing: We process your data only for legitimate business purposes and in accordance with our Privacy Policy
• Data Security: We implement appropriate technical and organizational measures to protect your data
• Data Rights: You have rights regarding your personal data as outlined in our Privacy Policy
• Data Retention: We retain data only as long as necessary for business purposes and legal compliance
• Data Breach: We will notify you of any data breaches affecting your information as required by law

For detailed information about our data practices, please review our Privacy Policy.

8. Confidentiality

Both parties agree to maintain confidentiality of sensitive business information shared during the course of our engagement. This includes:

• Business processes and procedures
• Financial information and metrics
• Customer lists and data
• Proprietary methodologies
• Any information marked as confidential

9. Limitation of Liability

To the maximum extent permitted by law:

• Our total liability shall not exceed the total amount paid for the specific service in question
• We are not liable for indirect, incidental, or consequential damages
• We are not liable for business interruption or loss of profits
• Results may vary based on implementation and usage
• We are not liable for any damages resulting from client's failure to follow instructions or implement recommendations
• We are not liable for any damages resulting from third-party service failures or changes

9.1 Payment Protection and Dispute Resolution

Payment Disputes and Chargebacks:

• Any payment dispute or chargeback will result in immediate suspension of all services
• Client must resolve payment disputes directly with us before resuming services
• We reserve the right to pursue legal action to recover costs, fees, and damages resulting from fraudulent chargebacks
• Client agrees to pay all legal fees and collection costs incurred due to payment disputes
• Services will not resume until all outstanding amounts are paid in full, including any additional fees

Dispute Resolution Process:

• All disputes must be submitted in writing within 30 days of the incident
• We will respond to disputes within 10 business days
• If resolution cannot be reached, disputes will be resolved through binding arbitration
• Client waives the right to participate in class action lawsuits
• Any legal action must be filed in Sheridan County, Wyoming

10. Disclaimers

Our services are provided "as is" without warranties of any kind. We disclaim all warranties, express or implied, including but not limited to:

• Warranties of merchantability or fitness for a particular purpose
• Warranties regarding specific business results or outcomes
• Warranties that our services will be uninterrupted or error-free

11. Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, or government actions.

12. Termination

Either party may terminate services with 30 days written notice. Upon termination:

• All outstanding payments become immediately due
• Confidentiality obligations continue
• Intellectual property rights remain as specified
• We will provide reasonable assistance for transition

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Wyoming, without regard to conflict of law principles.

14. Dispute Resolution

Any disputes arising from these Terms or our services shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

15. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify clients of material changes via email or through our website. Continued use of our services after changes constitutes acceptance of the new Terms.

16. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.

17. Contact Information

For questions about these Terms, please contact us: